Terms & Conditions

  1. All images are for reference only. Product color may vary and real product color should be considered as final.
  2. Purchase of raffle tickets, Cookie Gift Box and red packets are not tax-deductible. Donation over HK$100 is tax-deductible. Donation receipt will be mailed out separately.
  3. If payment is settled via credit card, please fax / email the order form to Orbis. To avoid duplication, please DO NOT mail the form after faxing / emailing.
  4. Order quantity, redemption period and location cannot be changed after successful payment.
  5. All orders will be processed on a first-come-first-served basis and are subject to stock availability. Only order by mail and via Orbis online-shop will be accepted. Sales items are not available at Orbis Hong Kong office.
  6. Orbis CNY Fortunes Sales merchandises are available for sale from 9 January 2023.
  7. Upon successful payment, purchased gifts and cookies’ redemption coupon will be delivered to you via local mail within 10 working days.
  8. If you wish to receive your order by 21 January 2023, please order online or return your order form via fax/email by 11 January 2023. Payment must be settled via credit card.
  9. Orbis Hong Kong reserves the right to amend the Terms & Conditions without prior notice.

Raffle Tickets

  1. Please contact us in case you do not receive your requested raffle tickets in 10 working days after placing order.
  2. The draw will take place at Orbis’s Office on March 3, 2023. Results will be announced on The Standard, Sing Tao Daily and Orbis website www.orbis.org on March 9, 2023.
  3. Winners have to redeem prizes at Unit C, 5/F, Infotech Centre, 21 Hung To Road, Kwun Tong, Kowloon – Orbis Hong Kong office during office hours. Prizes not collected will be forfeited after April 21, 2023.

Red Packets

  1. If the red packets are damaged, please return damaged products in original condition and contact Orbis Hong Kong to request exchange of products within 7 days of receipt of products.

Handmade Cookies with Tea Bag Gift Box

  1. Cookies Gift Box are available for redemption from 3 January to 5 March 2023 (Except 22 – 25 January). No redemption is available beyond the said period.
  2. Cookies’ expiry date will be 1 month from the date of redemption.
  3. No delivery service is available. Please indicate the choice of period and branch of “TenRen’s Tea” for redemption when placing order. Upon confirming the order, Orbis Hong Kong will mail out a confirmation letter with redemption code. Each redemption code is unique for redeeming one Cookie Gift Box. Please present the redemption code at selected branch and period for redemption.
  4. If the packaging or products are damaged at the time of redemption, please request for exchange at the branch immediately. No exchange of goods will be accepted once you leave the redemption store.
  5. Redemption of cookies are available at the following Hong Kong branches of “TenRen’s Tea”: (For business hours and phone number, please refer to: https://www.bandshk.com/en/retail)
  6. If redemption store is not selected and we are unable to contact you for follow up, Orbis Hong Kong will assign the branch closest to your mailing address as the redemption point.
Hong Kong station ── Shop no. HOK 69, Hong Kong MTR Station
Causeway Bay ── Shop A2, G/F, East South Building, No. 29 Percival Street, Causeway Bay, Hong Kong
Telford Plaza ── Shop Unit 350B, Telford Plaza, No. 33 Wai Yip Street, Kowloon Bay, Kowloon
Yau Ma Tei ── Shop A, Ground Floor, Mongkok Building, No. 546 Nathan Road, Kowloon
Tseung Kwan O Popcorn ── Shop Unit F01, 1/F, Popcorn, No. 9 Tong Yin Street, Tseung Kwan O, Sai Kung, New Territories
Tsuen Wan Kolour ── Kiosk, L2 Kolour Tsuen Wan I, 68 Chung On Street, Tsuen Wan, New Territories